Frequently Asked Questions

Account/Payment

What is the difference between Parent Account and Child Account?


A Parent Account is required to create and manage all Child Account(s). A Child Account gives you access to all STEMWerkz Zones - to explore STEMWerkz Channel contents, attend live lessons at STEMWerkz Academy, be a hero of STEAMValley, and participate in monthly assessments through STEMWerkz Badges (Coming Soon!).




I've subscribed to the wrong plan! Can I change my subscription plan?


You may change your subscription plan anytime, via the parent portal. To upgrade your plan, simply click on "Need more accounts?". Please note that the 14-day free trial period is applicable only from the creation of the first Child Account.




What are the subscription terms?


STEMWerkz offers a monthly subscription for you and your kids to enjoy the various zones!

For schools or organisations interested in subscribing in bulk, please contact us at support@stemwerkz.org.




Can I pay monthly or for a few months only?


With STEMWerkz monthly subscription plan, you will be billed on a monthly basis.




What is STEMWerkz refund policy?


To minimize unnecessary costs, we adopt a no refund policy at this moment. If you would like to share a feedback or if there are any errors with your subscription, please contact our helpful support team at anytime via support@stemwerkz.org.





Gift Card/Discount Code

Can I purchase "Duo Plan" or "Family Plan" gift card to distribute to different parents?


Each gift card can only be redeemed by one (1) parent account. The "Duo Plan" allows 2 Child Accounts under 1 Parent Account, and the "Family Plan" allows 4 Child Accounts in 1 Parent Account.




I have a discount code, how do I claim it?


​​​​​ Upon choosing your suitable subscription plan, select "Add discount code", then proceed to payment page to complete the process.




Can I purchase a gift card without a parent account?


Yes, you may purchase directly at account.stemwerkz.org/store.




I received a gift card. How do I try STEMWerkz on my mobile/tablet?


Step 1: Claim your gift card and create your account with the Gift Card Code provided to you. (Refer to the email we had sent you with subject: "THIS is the gift that keeps giving!") Step 2: Download the App from the App Store or Google Play Step 3: Log in using the ‘Child Account” which you have created. Enjoy your STEMWerkz experience!





STEMWerkz Academy

I have enrolled for a live lesson! How do I join the class?


Simply log on 5 minutes before lesson begins, and select on the "Join Class" button. You will be directed to class.





Content

Tell me more about your expert panel.


The team comprises of STEM pedagogical experts from the United States and Singapore, in consultation with leading international experts in STEM education.

  • Dr. Rodger W. Bybee is chair of the Science Forum and Science Expert Group, and Questionnaire Panel Consultant for PISA 2006. Until 2007, Dr. Bybee was executive director of the Biological Sciences Curriculum Study (BSCS), a non-profit organization in Colorado Springs, Colorado that develops curriculum materials, provides professional development for the science education community, and conducts research and evaluation on curriculum reform. Dr. Bybee has written widely, publishing in both education and psychology. He is co-author of a leading textbook titled Teaching Secondary School Science: Strategies for Developing Scientific Literacy. His recent books include Achieving Scientific Literacy: From Purposes to Practices and Learning Science and the Science of Learning. His pioneering work in Science education and pedagogies led him to be affectionately known by educators worldwide as the ‘father of the 5Es learning cycle.’

    Dr. Bybee serves on the advisory boards and committees for The National Academies, The U.S. Department of Education, The National Science Foundation, and The American Institute of Biological Sciences. He currently chairs the National Forum for the Organization of Economic Cooperation and Development for the 2006 Program for International Student Assessment in Science. In addition he is an advisor to the Trends in Mathematics and Science Study video projects.
  • Dr. Mark Salata has helped educators transform their learning environments for over 20 years. In workshops and seminars with over two thousand teachers worldwide in Hong Kong, Singapore, Thailand, and the United States. He has inspired teachers to take advantage of inquiry-based learning strategies and enabled them to empower their students to think more critically and more creatively.

    His training includes a B.S. and M.S. in Biology and a Ph.D. in Science Education. He is a former associate professor of biology at Gordon College and instructor of record with Colorado State University. His time as Director of BSCS Keys to Science Summer Institute was crucial for him to gain a depth of knowledge of the BSCS 5E model instructional model (Engage, Explore, Explain, Elaborate, and Evaluate) and how it can be applied to all learning from those who created it.

    He is currently VP of Partnerships, North America/Europe for Amdon and CEO of Werkz Publishing Inc. in which he helps educational, non-profit, and for-profit organizations utilize Amdon’s technologies in the service of teaching and learning.
  • Mr. Eric Lam is an internationally recognised expert in Inquiry-Based and STEM Learning, having co-authored some of the most successful science textbooks used in Singapore. He brings unique perspectives, gained from having trained more than 10,000 educators worldwide over the last 20 years. He is widely regarded as the go-to-source on STEM Learning and has been invited to speak to global organisations including SINGTEL, Edtech Asia, and Digital Education Show Asia (DESA).

    Additionally, Eric's works in STEM resources for kids have won numerous international awards and are endorsed by leading experts in STEM learning as the “21st Century answer to a 21st Century problem” in education.




Which syllabus are your contents aligned to?


STEMWerkz contents are universal and are designed to cover syllabus in Asia and the United States, illustrating various topics and concepts for learners of all ages.





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