We may collect and process the following information from you:
You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permission for us to receive the information, we may be unable to provide certain aspects of our Services to you.
The Platform offers features which allow users to connect and communicate with participating service providers and/or with each other to complete a transaction. Please use common sense and exercise good judgement when sharing information.
Unless stated otherwise, we generally do not monitor or remove the information which you share and such information may remain available on our Services after your account has been deactivated, terminated or is otherwise closed. You are responsible for the information you choose to share on the Platform.
The Platform uses third-party service providers such as Amazon AWS Cloud services, Amazon Chime, MongoDB Atlas services, Stripe Payment services, Mandrill, Google Firebase etc., therefore your information may be transferred to and stored on servers in various locations both in and outside of Singapore. We maintain control of your information and protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.
We may use the information collected and received from you for the following purposes:
We may share information about you in the following ways:
We respect your privacy and will not sell your Personal Data to any third party such as list brokers, mail-order businesses, or telemarketers. We may disclose data and aggregate statistics about users of our Services and sales to prospective partners, advertisers, sponsors and other reputable third parties in order to describe the Services, deliver targeted advertisements or for other lawful purposes, but these data and statistics will not include information which can be used to identify you.
The Platform uses tracking technologies on our Services. These enable us to understand how you use our Services which, in turn, helps us to provide and improve them. However, the tracking technologies do not access, receive or collect information which can be used to identify you. Below are some examples of the tracking technologies used on our Services:
You can update your information through your account profile settings. If you believe that Personal Data we hold about you is incorrect, incomplete or inaccurate, you may request us to amend it.
Additionally, you may request access to any Personal Data that we hold about you at any time by contacting us at email@example.com. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your Personal Data.
There may be instances where we cannot grant you access to the Personal Data that we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
10.Withdrawal of Consent & Lodging of Complaint
To make a request to withdraw consent previously given, please contact us at firstname.lastname@example.org. All requests to have personal data removed from Our databases or physical storage facilities will be entertained and performed within Our reasonable abilities.
Under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), if you are an individual protected by the GDPR you may have certain rights in relation to the Personal Data we hold about you, which we set out below.
These rights include:
To request information about or avail yourself of the above rights, please send an email to email@example.com with “GDPR Request” in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with. Please note additional information may be requested prior to initiation of a request and that we reserve the right to charge a fee with respect to certain requests. Upon completion of our review, you will be notified if your request has been granted, denied, or exemptions apply.
The Right of Access
You have the right to know whether we process Personal Data about you, and if we do, to access Persona Data we hold about you, how we use it and who we share it with. If you require more than one copy of the Persona Data we hold about you, we may charge an administration fee.
We may not provide you with certain Persona Data if providing it would interfere with another’s rights (e.g. where providing the Personal Data we hold about you would reveal information about another person) or where another exemption applies.
The Right of Data Portability
You have the right to receive a subset of the Personal Data we collect from you in a structured, commonly used and machine-readable format and a right to request that we transfer such Personal Data to another party. The relevant subset of Personal Data is data that you provide us with your consent.
If you require us to transfer the Personal Data to a third party, please provide us with relevant details of that third party and note that we can only do so where it is technically feasible. We are not responsible for the security of the Personal Data or its processing once received by the third party. You understand that we may not provide you with certain Personal Data if doing so would interfere with another’s rights (e.g. where providing the Personal Data we hold about you would reveal information about another person).
The Right of Rectification
You have the right to correct any Personal Data held about you that is inaccurate by logging into your account or contacting us at firstname.lastname@example.org.
The Right to Restrict Processing; The Right of Erasure
You may request that we stop processing the Personal Data we hold about you (other than for storage purposes) and/or erase the Personal Data we hold about you in the following circumstances:
Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. However, we may retain the Personal Data if there are valid grounds under law for us to do so (e.g., for the defence of legal claims or freedom of expression) and we will inform you in writing if that is the case. Please note that after acceding to your request and/or deleting the Personal Data, we may not be able to provide the same level of services to you due to a lack of information.
To exercise any of your rights under this section, please log into your account or contact us at email@example.com.
The Right to Object
At any time you have the right to object to our processing of Personal Data about you by contacting us at firstname.lastname@example.org. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.